Unlimited Support, Always
Unlimited onboarding calls, setup help, troubleshooting and check-ins, on every plan, starting with your free trial.
How to reach us
Contact us from the email on your Dedupely account, and we'll have your setup in front of us before we reply. Messages sent after hours get an email reply the next morning. Prefer a form, or have a question about sales or partnerships? Use the contact form.
Support at every stage
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During your trial
Help from day one, before you pay anything.
- Book a call before or after you connect
- Test searches on your own data
- Start your trial later if now isn't a good time
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Onboarding
We meet you where you are.
- Bring full specs, or no idea where to start
- Build your match and merge logic together
- Bring whoever works with the duplicates
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Customer Success
We stay with you after setup.
- Follow-ups on anything left open
- Standing monthly calls, if you'd like them
- Help with edge cases, billing and security reviews
Tip: Connect your CRM before your onboarding call, so we can work on your live data together.
Your first hour with Dedupely
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Create your account
Sign up in under two minutes. Your 7-day free trial includes 20 free merges, and no credit card is needed.
Create an account -
Connect your CRM
Connect HubSpot, Salesforce, Pipedrive, Close, Nimble or Google Contacts with an admin user, or upload a spreadsheet.
Connect your CRM -
Book your onboarding
Go through your setup with our Customer Success team on Zoom, using your own data.
Book a Zoom -
Find your first duplicates
Create a Duplicate Search to see your matches. Only merges count toward your 20 free merges.
How to find duplicates
Security & Trust
Dedupely is ISO 27001, 27017 and 27018 certified. If your security team has questions before you connect your CRM, start here.
Frequently asked questions
Yes. Support is unlimited and free on every plan, including the trial. Chat, email and book as many Zoom calls as you or your team need.
No, but we recommend it. You can book any time, even before you connect your CRM. If it's connected, we can work on your live data together.
We work with you. We learn your case, help you set up your match and merge logic, and stay with you through edge cases. You stay in control of what gets merged.
If anything is left open after a call, we follow up with you. You can book another call at any time, and some teams keep a standing monthly call to review new duplicates and changes.
Yes. If now isn't a good time, contact us and we'll schedule your 7-day trial to start on a later date.
Most merges can be undone within 30 days, from Merge History. Undo is for records that weren't duplicates, so treat every merge as permanent. For older merges, download Merge History as a CSV to restore the data in your CRM, and contact us if you'd like help.
Yes. Send your security questionnaire or DPA to our team, and Customer Success will bring in Compliance.
Customer Success. Contact us by chat or email to upgrade, change or cancel your plan, or to ask about non-profit and education pricing.
