# HubSpot Duplicate Tickets | Dedupely > Find and merge duplicate HubSpot tickets. Match on subject, contact or any property. - URL: https://dedupe.ly/integrations/hubspot/duplicate-tickets - Section: integrations - Site index: https://dedupe.ly/llms.txt - Any page: append `.md` to its URL for this plain-text form --- *★* 4.9/5 · 218 reviews on the HubSpot App Marketplace ## Merge duplicate tickets in HubSpot Merge your duplicate HubSpot tickets and eliminate confusion across your support team. [Talk to sales](https://meetings.dedupe.ly/meetings/hampus-isaksson/dedupely-zoom-schedule)[Try for free](https://v2.app.dedupe.ly/signup) (No credit card needed) ### See one problem as one ticket A customer emails and fills in the form and then calls. Each channel opens its own ticket. Whoever picks one up is missing what the others know. **Dedupely matches duplicate tickets in HubSpot on subject or contact or any property.** ### Give every thread one owner Two agents working the same issue answer it twice. The answers do not always agree. The customer notices. **Dedupely merges duplicate tickets so status and owner come from the record your team is working.** ### Review before anything merges Support history is sensitive. Nobody wants to merge it on a guess. A wrong merge here is a lost conversation. **Dedupely holds every match until you approve it.** ### Merge duplicates by object in HubSpot [Contacts](https://dedupe.ly/integrations/hubspot/duplicate-contacts) [Companies](https://dedupe.ly/integrations/hubspot/duplicate-companies) [Deals](https://dedupe.ly/integrations/hubspot/duplicate-deals) [Leads](https://dedupe.ly/integrations/hubspot/duplicate-leads) [Tickets](https://dedupe.ly/integrations/hubspot/duplicate-tickets) [Custom Objects](https://dedupe.ly/integrations/hubspot/duplicate-custom-objects) ### Merge HubSpot duplicates in 5 minutes Three steps from portal to first merge STEP 1 #### Connect your portal Two clicks, through HubSpot's API. STEP 2 #### Match any property Default searches, or build your own. STEP 3 #### Merge in bulk Whole groups, singly, or scheduled. ### FAQs Does this replace HubSpot's Manage duplicates tool? It does the part that tool leaves undone. HubSpot shows you two records at a time and asks you to merge them one pair at a time. Dedupely groups every duplicate it finds, however many are in the group, and merges the whole set in one pass. [Read the HubSpot deduplication guide](https://dedupe.ly/knowledge-base/hubspot-best-practices) Why does HubSpot only show two records per duplicate? Its matching is built around pairs. Duplicates arrive in threes and fours, so a pair-based tool leaves the rest behind and you find them again next quarter. Dedupely matches on the fields you choose (Email, Company, any custom property) and puts every record that matches into one group. [How Dedupely finds duplicates](https://dedupe.ly/knowledge-base/find-duplicates) Can I deduplicate a Free or Starter HubSpot account? Yes. HubSpot's own Manage duplicates is a Professional and Enterprise feature, so on Free and Starter portals it is not there at all. Dedupely connects to any portal through the API. [See plans and pricing](https://dedupe.ly/pricing) Which HubSpot objects can Dedupely merge? Contacts, companies, deals, leads, tickets and your custom objects, on every field those objects carry rather than a fixed list. New records reach Dedupely within about three minutes, so a duplicate created this morning is findable the same morning. Most merges finish in under ten seconds; leads take a little longer. [How syncing works](https://dedupe.ly/knowledge-base/syncing-records-with-dedupely) What happens to the HubSpot record ID when two records merge? HubSpot creates a new ID for the merged record and retires both originals: that is HubSpot's behaviour, whether you merge by hand or through the API, and no tool can override it. Inside HubSpot the old IDs redirect to the new record. It matters if an outside system stores HubSpot IDs. Re-fetch the record there and it resolves. [What a merge does to record IDs](https://dedupe.ly/blog/a-new-id-is-created-every-time-you-merge-in-hubspot) Does merging break my HubSpot-Salesforce Integration? No. On a portal running the HubSpot-Salesforce Integration, company merges are integration-aware: the Salesforce-linked record always survives, and a match whose records point at two different Salesforce Accounts is held for you to decide rather than merged. [Merging with an active HubSpot-Salesforce Integration](https://dedupe.ly/knowledge-base/merging-duplicates-with-an-active-hubspot-and-salesforce-sync) Which record wins, and which values survive? You choose the Primary. Merge Rules decide the rest field by field: keep the newest value, take a value over a blank, or pin a field to the Primary. Every merge lands in Merge History with what it kept. [How Merge Rules work](https://dedupe.ly/knowledge-base/merge-rules) Can I review HubSpot matches before anything merges? Yes. Manual Review holds every match until you approve it, and a match you reject stays out of later searches. Connecting your portal merges nothing on its own. [Manual Review](https://dedupe.ly/knowledge-base/manual-review) Can Dedupely keep HubSpot clean on its own? Auto Match finds new duplicates as records arrive. Auto Merge merges the ones that meet your rules, on the schedule you set. Filter a search by lifecycle stage, deal stage or property value first, so automation only touches the segment you trust. [Set up Auto Match](https://dedupe.ly/knowledge-base/auto-match) Can I try this on my own portal first? Yes. The 7-day trial connects your portal, syncs your records and runs searches, with unlimited support while you set it up. Nothing merges until you merge it. [Start your 7-day free trial](https://v2.app.dedupe.ly/signup) ### Get started for free 20 free trial merges and as much free support as you need to get your duplicates under control. [Talk to sales](https://meetings.dedupe.ly/meetings/hampus-isaksson/dedupely-zoom-schedule)[Try for free](https://v2.app.dedupe.ly/signup) [Or sign up with Google](https://v2.app.dedupe.ly/signup/google) Running CRM cleanup for clients? [See the Partner Program](https://dedupe.ly/become-a-partner) Skip to content